Effective Date: [3/6/2026]
Solid Ground (“we,” “our,” or “us”) operates an online storefront that provides custom merchandise stores for businesses, organizations, and teams. This Privacy Policy explains how we collect, use, and protect your information when you visit or use our website.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number (via contact forms or service inquiries)
- Technical Data: IP address, browser type, device type, and site usage via analytics tools
- Cookies: Used for basic site functionality and analytics tracking
How We Use Your Information
We may collect the following types of information:
Information You Provide
When you interact with our website, you may provide information including:
- Name
- Email address
- Business or organization name
- Information submitted through store request forms
- Order details (through checkout)
Automatically Collected Information
We may automatically collect limited technical information including:
- IP address
- Browser type
- Device type
- Pages visited
- Referral sources
This data is collected through analytics tools.
Analytics & Website Performance Tools
We use:
- Google Analytics
- Google Search Console
These tools help us understand how visitors use our website so we can improve performance and usability. We do not use retargeting ads or behavioral advertising tracking.
Cookies
Our website may use basic cookies to:
- maintain shopping cart functionality
- improve site performance
- remember certain visitor preferences
You can disable cookies through your browser settings.
Order Fulfillment
Orders placed through our store are fulfilled by our print-on-demand partner:
- Printful
When an order is placed, necessary order information (such as shipping address and order details) is shared with Printful for the purpose of producing and shipping the product.
How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Provide customer support
- Respond to store requests submitted through forms
- Improve website functionality
- Monitor website performance and traffic trends
Information Sharing
We do not sell or rent personal information.
Information may be shared only with trusted service providers required to operate the website, such as:
- payment processors
- order fulfillment providers
- analytics providers
Data Security
We take reasonable measures to protect information transmitted through our website. However, no method of internet transmission is completely secure.
Information Sharing
Our website may rely on third-party services including payment processors and fulfillment partners. These services operate under their own privacy policies.
Children’s Privacy
Our website is not intended for children under 13 and we do not knowingly collect personal information from children.
Contact
If you have questions about this Privacy Policy, please contact us.